• Which countries does tooletries.com ship to?
  • We ship to the United States and Australia. If you would like to ship to the United States please go to www.tooletries.com. We will be shipping to Canada and the United Kingdom in the near future. Stay tuned!
• What do I do if my tracking number says delivered but I have not received it?
  • 1.     Please check your mailbox as well as around your house, as the courier might have left it there.
  • 2.     Check with your local post office.
  • 3.     Still no luck contact Australia Post directly and see where your parcel is.
  • IF STILL no luck please contact info@tooletries.com and we will assist you further.
• Where do I find my tracking number?
  • An email we sent out which have your tracking details. You can find your tracking number on your confirmation email. We also send out a tracking number specific email. We also link your email address to Australia Post tracking updates.
  • If you have not received anything, please contact info@tooletries.com and they will assist you further.
• I have not received an email to say my order is confirmed?
  • Please check your junk folder as it may have snuck in there.
  • If you have not received anything, please contact info@tooletries.com and they will assist you further.
• How long will it take for my order to arrive?
  • AUS STANDARD: Orders are scheduled to arrive approximately 4-6 business days after shipping from our warehouse in Brisbane, Australia.
  • AUS EXPRESS: Orders are scheduled to arrive approximately 1-2 business days after shipping from our warehouse in Brisbane, Australia.
  • All orders placed before 9 a.m. AEST will be processed and shipped out from our warehouse on the same business day and all those placed after 9 a.m. AEST will be processed and shipped the next business day. Standard business days are Monday to Friday, excluding statutory holidays.

Product Performance

• How often do you release new products?
  • We are always working on new products. J Stay tuned!
• How much weight do your products hold?
  • The Harvey: 2.3kg
  • The James: 2.3kg
  • The Henry: 1.0kg
  • The Arnold: 1.3kg
  • The Benjamin: standard size soap
  • The Frank: 2.3kg
• Is your Koby Bag waterproof?
  • The Koby Bag and Koby Mini are water resistant.

General

• How do I change or cancel my order?
  • Contact info@tooletries.com immediately.
• How do I use my discount code?
  • You’ll need to first add the items to your cart. Then, proceed through checkout and add the discount code to the section and click apply. Make sure the discount is applied before proceeding.
• Can I purchase Tooletries at retail stores?
  • We are located in many stores throughout Australia and USA. Send us an email if you want to find out specific stores. info@tooletries.com
• How can I make a return?
  • Please refer to our returns policy. If you meet the criteria please email