If you change your mind about your purchase, and the products are in an unused and saleable condition, we offer a 45 day hassle free returns policy.

If you need some help getting the most out of your TOOLETRIES products, we have a helpful guide that you can see here

If you are not 100% satisfied with your purchase, or you believe that an item that you received may be faulty, please send an email with your order details to:

To organise a return, please send us an email:

We will process your return within 3 working days of receiving it back to our warehouse.

For United States customers please visit
For Canada customers please visit
For New Zealand customers please visit
Terms For UK customers please visit

Return shipping is the responsibility of the customer.

If an order is refused or not picked up by the customer and is returned to Tooletries by the carrier, only the cost of the product will be refunded, and only upon written request of the person who paid for an order. 

Orders cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy.