Returns

We stand behind our products and want you to love them. If you're not completely satisfied with your purchase, please contact our Customer Experience Team within 30 days of delivery and we'll work with you to find a solution.

If you wish to return a product, please email support@tooletries.com with:

• Your order number
• The item(s) you'd like to return
• The reason for the return
  

If you've changed your mind about your purchase, products must be returned in an unused and saleable condition to be eligible for a refund.

Once your request has been reviewed, we'll provide return instructions and a Return Authorisation (RA) number if applicable.

Returns are generally processed within 3 business days of being received at our warehouse.

Terms & Conditions

• As outlined in our Terms & Conditions, return shipping costs are the responsibility of the customer, unless the item is deemed faulty or incorrect.
  
• If an order is refused or not collected and is subsequently returned to Tooletries by the carrier, only the cost of the product will be refunded, and only upon written request from the original purchaser.
• Orders cannot be cancelled once they have been placed and confirmed. Customers wishing to return an order after it has shipped will need to follow the returns process outlined above.