Frequently Asked Questions

Product Info + How To Use

Why are some Tooletries products sticky and others not?

Tooletries has used two different sticking technologies over the years, which is why some products feel sticky while others don't.

Silicone Grip Products (Original Design)

  • Use our 100% silicone grip technology.
  • Not tacky to the touch — grip comes from the silicone material itself.
  • Only work on smooth, shiny, non-porous surfaces such as glass, mirrors, and glossy tiles.

Adhesive-Backed Products (New Technology from Late 2025 Onward)

  • Feature a premium reusable adhesive backing — tacky to the touch.
  • Designed for a stronger hold and broader surface compatibility, including many flat matte tiles, mirrors, and glass.

Why the change? To give you:

  • A firmer, more reliable hold.
  • Compatibility with more tile types, including some low-gloss and matte finishes.
  • Better grip in wet, steamy environments.

How do I know which Tooletries product I have?

You can tell by touching the backing. Silicone grip products (pre-2026) are not sticky to the touch — the grip comes from the silicone material itself. Our newer adhesive-backed products (2026 onward) are tacky to the touch due to the premium reusable adhesive. You can also check your order date — products purchased from 2026 onward will have the new adhesive backing.

Are your products suitable for rental properties?

Yes. All Tooletries adhesive products are designed to be removed cleanly without leaving residue or damaging surfaces — making them ideal for rental properties and apartments. Simply follow the installation and removal instructions carefully for best results. If you have any concerns about your specific surface type, feel free to contact us before installing.

Is my surface suitable for Tooletries products?

Adhesive-Backed Products (2026 Onward): Compatible with most flat bathroom surfaces, including many matte tiles.

Not recommended for:

  • Uneven or heavily textured surfaces
  • Plaster or concrete
  • Porous stone
  • Surfaces with heavy grout lines

Legacy Silicone Grip Products (Pre-2026):

Suitable for:

  • Glass
  • Mirrors
  • Glossy tiles

Not suitable for:

  • Matte tiles
  • Porous stone
  • Textured surfaces
  • Surfaces with heavy grout lines

Not sure about your surface? Visit our Surface Guide or contact us.

Do you sell your products in store?

Yes! You can find our retail stockists here.

How do I install my Tooletries products?

Adhesive-Backed Products (2026 Onward)

  • Clean and dry the surface completely.
  • Peel the backing film off the back of the product.
  • Press the product firmly onto the wall, smoothing out all edges.
  • Wait 3 hours before placing items inside.

Silicone Grip Products (Pre-2026 Range)

  • Clean the surface thoroughly — a glass cleaner or alcohol wipe works well.
  • Ensure the surface is 100% dry.
  • Press the product firmly onto the wall, smoothing out all edges to remove air bubbles.
  • Wait 12 hours before placing items inside.
  • Only use on smooth, shiny, non-porous surfaces. Silicone grip products will not stick to matte, textured, porous, or stone surfaces.

Will your adhesive products work on matte tiles?

Our 2026 adhesive-backed products are compatible with many flat matte surfaces and offer broader surface compatibility than our previous silicone grip technology. However, heavily textured, uneven, or porous matte tiles may not provide sufficient adhesion. Our legacy silicone grip products (pre-2026) are not suitable for matte tiles and require a smooth, shiny, non-porous surface. If you are unsure, test on a small, discreet area before committing to full installation.

How do I clean and care for my Tooletries products?

Proper cleaning and care will help keep your Tooletries products looking great and functioning as intended. We recommend cleaning them regularly — especially if they remain wet often — and removing them every 3 months to clean both the product and the wall surface beneath.

To clean:

  • Wash with warm, soapy water and a soft microfibre cloth.
  • Clean all areas thoroughly, including product pouches, drainage holes, and inner silicone recesses.
  • Rinse well.
  • Allow to dry completely before reinstalling.

Cleaning the Shower Mirrors:

  • Rinse with clean water only when needed.
  • Do not use cleaning products, sprays, or cloths on the mirror surface — these can damage the fog-resistant coating.

Important Care Notes:

  • Do not use abrasive pads, brushes, or harsh chemical cleaners on any Tooletries product.
  • Always install and use products as directed — incorrect installation may cause the product to underperform.
  • Ensure the surface and your hands are completely dry during installation.

For full care instructions, visit our Product Care page.

Are your products suitable for use outside the bathroom?

Absolutely. Many Tooletries products work just as well in kitchens, laundries, home offices, and garages — anywhere with a smooth, flat, non-porous surface. The same surface requirements apply regardless of the room. If you are unsure whether your surface is suitable, check our Surface Guide or get in touch.

How often should I replace my Silicone Scrubber?

This depends on your routine, but with proper care they can last for years. For best results, hang your scrubber somewhere dry between uses — such as on our Arnold Hook.

How long do your products last?

Our products are designed for long-term use and can be reused for as long as they remain clean and pliable. Many customers get several years of performance, but the actual lifespan can vary depending on surface type, humidity, and cleaning habits. All Tooletries products are covered by a 12-month product guarantee. If you need help with a Tooletries product, please reach out to us at support@tooletries.reamaze.com.

Do your shower organisers have drainage holes?

Yes — all Tooletries products with pockets include drainage holes, making them ideal for use in the shower. Water drains freely, keeping your products and their contents clean and dry.

What is the difference between the Body Scrubber and Body Scrubber 2.0?

Body Scrubber (Original): Standard bristle length, deeper exfoliation, minimal lather.

Body Scrubber 2.0: Longer bristles, softer feel while still exfoliating, more luxurious foamy lather.

What are your scrubbers made from?

Our scrubbers are made from 100% high-grade, BPA-free silicone — chosen for its superior quality, hygiene, and long-lasting durability.

How do I store my product when it is not in use?

Cover the adhesive backing with the original protective sheet or a piece of baking paper to keep it clean and free from dust or debris. Store in a cool, dry place and avoid folding, stacking, or applying pressure to the adhesive pad. When you are ready to reinstall, clean and dry the surface thoroughly before reapplying.

How do I move my product to a new home or a new surface?

When relocating, remove the product slowly from the wall, starting at a corner and peeling back at a low angle. Once removed, cover the adhesive with the original backing sheet (or a piece of baking paper) to keep it clean and protected during the move. Do not fold or compress the adhesive pad. When reapplying to a new surface, ensure the wall is clean, completely dry, and suitable, then follow the standard installation instructions for your product type.

Are your products reusable?

Yes! Our products are designed to be reused with proper care. If you need to temporarily remove your product, cover the adhesive with the original backing sheet or a piece of baking paper to keep it clean and dry. When you are ready to reinstall, make sure the surface is clean and completely dry before reapplying.

Are your products BPA-free and safe for everyday use?

Yes. All Tooletries silicone products are made from 100% high-grade, BPA-free silicone — chosen for its safety, hygiene, and long-lasting durability. They are designed for daily use and are safe for use in wet environments.

What is the maximum weight each product can hold?

Weight capacity varies by product. Please refer to the individual product page for specific load ratings. As a general guide, avoid overloading any holder and always distribute weight evenly. Exceeding the recommended load, or placing uneven weight on one side, can reduce adhesion and increase the risk of the product falling.

Troubleshooting

Why did my product lose grip or fall off?

Common causes include:

  • Surface type — the wall may not be smooth, shiny, or non-porous (e.g. matte, textured, or painted walls).
  • Grout lines — the adhesive or silicone area overlaps grout, breaking the seal.
  • Moisture or residue — soap scum, oils, or moisture on the wall or backing at installation.
  • Air bubbles — the product was not pressed on firmly or evenly at install.
  • Cure time — items were loaded before the recommended wait time.
  • Weight or load — overloading or uneven weight distribution can reduce hold.
  • Surface shape — curved or uneven surfaces prevent full contact.

For help identifying the right surface for your product, visit our Surface Guide.

Quick Fix — Re-Stick Checklist

For Adhesive-Backed Products:

  • Clean and dry the wall thoroughly — an alcohol wipe works best.
  • Reapply the product and press firmly, smoothing all edges to remove air bubbles.
  • Wait 3 hours before loading.
  • Avoid grout lines — place the product fully on one flat tile or glass panel.

For Silicone Grip Products:

  • Clean and dry the wall thoroughly.
  • Press the product firmly onto the surface, smoothing out all edges.
  • Wait approximately 12 hours before loading.
  • Use only on smooth, shiny, non-porous surfaces.

My Tool Wall Shower Caddy is falling off the wall — what should I do?

First, check that the caddy is not installed over grout lines. For best adhesion, the backing must sit fully on a smooth, flat tile or surface, not across grout or uneven areas.

We recommend removing the caddy, cleaning the surface thoroughly with a clean cloth and allowing it to dry completely, then re‑installing it using fresh adhesive pads.

You can purchase replacement adhesive pads here

For best results, please follow our installation video step by step here:

How to Re‑Install Your Tool Wall

If you’ve followed these steps and your Tool Wall is still not staying in place — or if you believe your product may be faulty — please contact our support team and we’ll be happy to help.

Email us at: support@tooletries.reamaze.com

Electrical Products: The Shearer & Ranger

Can I travel with my Shearer or Ranger?

Yes — both devices are compact and travel-friendly and can be packed in carry-on luggage. We recommend using a travel pouch or case to protect the blades during transit. If travelling internationally, note that airline regulations regarding battery-powered devices may vary — check with your carrier if you are unsure.

Is The Shearer or Ranger suitable for sensitive skin?

Yes — both devices are designed for comfortable everyday grooming. For those with sensitive skin, we recommend:

  • Trimming with the grain on the first pass.
  • Using light, even pressure — avoid pressing the device into the skin.
  • Ensuring blades are clean and sharp before each use.
  • Starting with a longer guard attachment if available.

If you experience persistent irritation, please contact our support team at support@tooletries.reamaze.com and we'll help find the right solution.

Can I buy replacement blades?

Yes — replacement blades are available here

How do I use The Shearer?

You can find our full Shearer FAQ page here.

Can I use The Shearer or Ranger in the shower?

Please refer to the individual product page for the waterproof rating of your specific device. As a general rule, do not submerge any electrical product unless it is explicitly rated for full submersion. If you have a specific question about your product's water resistance, contact our support team or visit the Shearer FAQ page.

What is the warranty for The Shearer and Ranger?

The Shearer and Ranger are covered by a 12-month warranty from the date of purchase, covering manufacturing defects, battery issues, and charging faults.

My Shearer won't charge — what should I do?

Try the following steps:

  • Use a different USB power source.
  • Charge for at least 2 hours.
  • Clean the charging contacts to ensure a proper connection.

If it still won't charge after trying the above, please send us a short video at support@tooletries.reamaze.com and we'll organise the right solution for you.

My Shearer is pulling or tugging — what should I do?

Pulling usually means the blades need cleaning or replacing. Try the following:

  • Remove the blade head and brush away any hair clippings.
  • Rinse the blade head under warm water (if water-resistant — check your product page) and allow to dry completely.
  • Reassemble and test.

If the issue continues after cleaning, the blades may need replacing. Replacement blades are available on our website. If the problem persists after replacing the blades, please contact our support team.

How do I clean and maintain my Shearer or Ranger?

After each use:

  • Remove the blade head and brush away hair clippings using the included cleaning brush.
  • Rinse under warm running water if your product is water-resistant (check your product page to confirm).
  • Allow all parts to dry fully before reassembling.
  • Do not use chemical cleaners, solvents, or abrasive tools on the blades or device body.

Regular cleaning extends blade life and ensures consistent performance.

How often should I replace the blades?

We recommend replacing blades every 3–6 months depending on frequency of use. Signs that your blades are due for replacement include:

  • Pulling, tugging, or snagging during use.
  • Noticeably longer grooming time.
  • Increased skin irritation or discomfort.

Replacement blades are available here.

Mirror Range

How do I clean my mirror?

Cleaning the Shower Mirror:

  • Rinse with clean water only when needed.
  • Do not use cleaning products, sprays, or cloths on the mirror surface — these can damage the fog-resistant coating.

Important Care Notes:

  • Do not use abrasive pads, brushes, or harsh chemical cleaners on any Tooletries product.
  • Always install and use products as directed — incorrect installation may cause the product to underperform.
  • Ensure the surface and your hands are completely dry during installation.

For full care instructions, visit our Product Care page.

Why does my mirror fog up in the shower?

Our mirrors are designed to be fog-resistant, but fogging can still occur under certain conditions. Common causes include:

  • Placement in the shower — if the mirror is positioned directly under hot running water or heavy steam, fogging is more likely. Moving it to a slightly less exposed position can help.
  • Poor bathroom ventilation — limited airflow causes steam to linger. Turning on the exhaust fan or opening a window during and after your shower can significantly reduce fogging.
  • Abrasive cleaning — using harsh cleaners or rough cloths damages the fog-resistant coating and reduces its effectiveness.
  • Soap, hard water, or residue buildup — residue on the mirror surface interferes with fog resistance over time.

How do I get the best fog resistance from my mirror?

To get the most from your mirror's fog-resistant coating:

  • Position it away from direct water flow — a slightly sheltered spot in the shower makes a noticeable difference.
  • Ventilate your bathroom — turn on the exhaust fan or open a window during and after your shower.
  • Keep the surface clean — rinse the mirror with clean water regularly and wipe gently with a soft cloth only.
  • Avoid abrasive cleaning — never use scouring pads, melamine sponges, or cleaning sprays on the mirror surface, as these permanently damage the fog-resistant coating.

What is the warranty on Tooletries mirrors?

All Tooletries mirrors are covered by a 12-month product guarantee covering manufacturing defects related to the mirror coating and surface.

Faulty & Warranty Products

I think my product is faulty — what should I do?

If you believe an item is faulty, damaged, or incorrect, we are here to help.
Please contact our support team at support@tooletries.reamaze.com and include:

  • Photos clearly showing the issue.
  • A brief explanation of what's wrong.
  • Your order number.

This information helps us understand the problem quickly and assist you as efficiently as possible.

I purchased my Tooletries product from a retailer — am I still covered under warranty?

Yes. Customers who purchase Tooletries products through any of our authorised stockists (including Shaver Shop and other retail partners) are fully covered under our standard 12-month product guarantee. You do not need to return to the retailer — simply contact us directly at support@tooletries.reamaze.com with your proof of purchase and photos of the issue, and we'll take care of it from there.

Online Order Help

I need to change the delivery address on my order — what do I do?

Please contact us as soon as possible with your order number and the correct address. We'll do our best to update it before your order is processed and dispatched. Please note that address changes cannot always be guaranteed due to how quickly our warehouse processes orders.

How do I cancel my order?

If your order hasn't shipped yet, please contact us urgently at support@tooletries.reamaze.com with your order number to request a cancellation. Once your order has been dispatched, our standard returns policy applies.

I need to make a change to my order — is that possible?

Our team works quickly to get orders packed and shipped as fast as possible. Because of this, we are unable to make changes to orders once they have been placed. If you have an urgent concern, please contact us immediately at support@tooletries.reamaze.com and we will do our best to assist.

How do I know my Tooletries order is confirmed?

Order confirmation emails are sent automatically shortly after checkout. If you don't receive one, it's usually because:

  • The email may have gone to your junk or spam folder.
  • There may have been a typo in the email address entered at checkout.

If you still can't find it, please reach out to us at support@tooletries.reamaze.com with the full name on the order and we'll be happy to resend your confirmation.

Do you offer Afterpay or buy now, pay later?

Yes — Afterpay is available at checkout, allowing you to split your purchase into four fortnightly interest-free payments. Simply select Afterpay as your payment method when completing your order. Standard Afterpay terms and conditions apply.

How do I use a discount code?

Enter your discount code in the promo/code field in the cart or on the checkout page, then click Apply before completing payment. If it doesn't work, please check:

  • The code hasn't expired.
  • The minimum spend (if applicable) has been met.
  • The products in your cart are eligible for the promotion.

If everything looks correct and the code still isn't working, please get in touch and we'll be happy to help.

My discount code didn't work — what should I do?

If your discount code didn't apply at checkout, please double-check the requirements above. If everything looks correct and it still isn't working, contact us at support@tooletries.reamaze.com and we'll look into it for you.

I forgot to use a discount code or gift card at checkout — can you help?

Once an order has been placed, we are unable to retroactively apply discount codes or gift cards to the payment. However, we understand this can be frustrating — please get in touch with us and we'll do our best to help, whether that's a store credit or advice on using your code next time.

How do I redeem a gift card?

To use your gift card, enter the gift card code at checkout (not in the cart) just before you submit your order. The gift card value will be applied to your order total once the code has been entered successfully.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept PayPal and Afterpay (buy now, pay later). All available payment options will be displayed at checkout.

Shipping & Delivery

Do you offer free shipping?

Yes — free shipping is available on orders over a qualifying spend threshold. Thresholds and conditions vary by region. Please visit our Shipping Info page here for current rates and free shipping details for your location.

When will my order arrive?

Orders typically dispatch within standard handling times. Delivery timing depends on your chosen shipping method and location. Your tracking link will show the latest updates and estimated delivery times. For indicative timeframes by region, see the delivery table above.

Which countries do you ship to?

We ship to Australia, the United States, and a range of international destinations.

  • Australia: shop at tooletries.com.au
  • United States: shop at tooletries.com
  • Other regions: please visit your nearest storefront or contact us at support@tooletries.reamaze.com and we'll do our best to assist.

How long does delivery take?

Delivery timeframes vary by region and the shipping method you select at checkout. As a general guide:

Australia — Standard: 2–7 business days, Express: 1–3 business days
United States — Standard: [INSERT TIMEFRAME], Express: [INSERT TIMEFRAME]
International — Standard: [INSERT TIMEFRAME], Express: Where available

Once your order is dispatched, you'll receive a tracking link so you can follow your parcel in real time. During peak periods (such as sales events or Christmas), delivery times may be longer than usual.

Where can I find my tracking number?

Your tracking number will be sent to you in your shipping confirmation email once your order has been dispatched. If you can't find the email, please check your junk or spam folder. If it's still missing, contact us at support@tooletries.reamaze.com with the full name on your order and we'll help locate your tracking details.

My order says it has been delivered, but I haven't received it. What should I do?

First, check with neighbours, household members, and building reception or management. Also look for a safe drop location or a delivery note left by the courier. If you still can't locate your parcel, contact us at support@tooletries.reamaze.com so we can investigate with the courier on your behalf.

My order hasn't arrived — what should I do?

Start by checking your tracking information and confirming the shipping address on your order. If your parcel appears delayed or hasn't updated for some time, contact us at support@tooletries.reamaze.com and we'll follow up with the courier.

Can I pick up my order from your warehouse?

We do not offer warehouse or click-and-collect pickups at this time. All orders are dispatched via our fulfilment partner. If you have an urgent need, please contact us and we'll do everything we can to help.

Returns & Refunds

What is your return policy?

We offer a 45-day change-of-mind return period for unused, unopened products in saleable condition with original packaging intact. Return shipping is the customer's responsibility. We do not provide prepaid return labels.

How do I return a product?

Email us at support@tooletries.reamaze.com with:

  • Your order number.
  • The reason for return.
  • Photos (if the item is faulty or damaged).

We'll then provide return instructions.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days. You'll receive an email confirmation once your refund has been issued. Please allow additional time for the funds to appear in your account depending on your bank or payment provider.