Please contact us as soon as possible with your order number and the correct address. We'll do our best to update it before your order is processed and dispatched. Please note that address changes cannot always be guaranteed due to how quickly our warehouse processes orders.

If your order hasn't shipped yet, please contact us urgently at support@tooletries.com with your order number to request a cancellation. Once your order has been dispatched, our standard returns policy applies.

Our team works quickly to get orders packed and shipped as fast as possible. Because of this, we are unable to make changes to orders once they have been placed. If you have an urgent concern, please contact us immediately at support@tooletries.com and we will do our best to assist.

Order confirmation emails are sent automatically shortly after checkout. If you don't receive one, it's usually because:

• The email may have gone to your junk or spam folder.
• There may have been a typo in the email address entered at checkout.

If you still can't find it, please reach out to us at support@tooletries.com with the full name on the order and we'll be happy to resend your confirmation.

Yes — Afterpay is available at checkout, allowing you to split your purchase into four fortnightly interest-free payments. Simply select Afterpay as your payment method when completing your order. Standard Afterpay terms and conditions apply.

Enter your discount code in the promo/code field in the cart or on the checkout page, then click Apply before completing payment. If it doesn't work, please check:

• The code hasn't expired.
• The minimum spend (if applicable) has been met.
• The products in your cart are eligible for the promotion.

If everything looks correct and the code still isn't working, please get in touch and we'll be happy to help.

If your discount code didn't apply at checkout, please double-check the requirements above. If everything looks correct and it still isn't working, contact us at support@tooletries.com and we'll look into it for you.

Once an order has been placed, we are unable to retroactively apply discount codes or gift cards to the payment. However, we understand this can be frustrating — please get in touch with us and we'll do our best to help, whether that's a store credit or advice on using your code next time.

To use your gift card, enter the gift card code at checkout (not in the cart) just before you submit your order. The gift card value will be applied to your order total once the code has been entered successfully.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept PayPal and Afterpay (buy now, pay later). All available payment options will be displayed at checkout.